Find everything you need to update firmware, including download links, step-by-step instructions, and help figuring out which firmware version applies to your system.
📌 The firmware you need depends on which Catchbox Plus system you own.
We've got everything explained below.
What You'll Need
Quick Downloads
Which Firmware Version Should You Use
How to Identify Your System
FW 1.11 Fixes
FW 2.1 Release Notes
Firmware Update Instructions
What You'll Need
- a Windows computer
- Catchbox Firmware Updater software
- the correct firmware files for your Hub and mics
- your Plus system (Hub + mics)
- a USB-C cable to connect each device to your computer
⚠️ Remember: Each device (Hub and mics) needs to be updated one at a time using the USB-C connection).
Quick Downloads
⬇️ Download Firmware Update Software (for Windows Only)
⬇️ Firmware 2.1
⬇️ Firmware update instructions
Which Firmware Version Should You Use
The Firmware version you should use depends on when was your Plus system purchased.
| Plus System Version | Purchase Date | Firmware Required |
| Gen1 | Aug 10, 2022 - Aug 25, 2024 | 1.11 |
| Gen2 | Aug 26, 2024 - June 2, 2025 | 2.1 |
| Gen3 | From June 3, 2025 onward | Already updated (no action needed) |
How to Identify Your System
Check the HAS number label on the Hub Receiver and mics. It looks like this: HAS-xxxxx.
Here's how to match yours:
| Gen1 System | |
| Hub | HAS-00162 |
| Clip mic | HAS-00160 |
| Cube mic | HAS-00158 |
| Gen2 System | |
| Hub 2-channel | HAS-00202 |
| Hub 4-channel | HAS-00203 |
| Clip mic | HAS-00205 |
| Cube mic | HAS-00204 |
| Gen3 System (no FW update needed) |
|
| Hub 2-channel | HAS-00244 |
| Hub 4-channel | HAS-00245 |
| Clip mic | HAS-00205 |
| Cube mic | HAS-00204 |
See where are the HAS number labels located.
FW 1.11 Fixes
Clip mic: Fixed hall sensor issue that caused Mute button to get stuck when picking the mic off of the charging dock and putting it back on.
Hub Receiver: Fixed DANTE audio synchronization issues.
FW 2.1 Release Notes
Firmware 2.1 is available for all Plus systems purchased after August 26, 2024, and comes pre-installed on systems shipped from June 2, 2025 (Hub model CBPLRX004).
This firmware introduces advanced audio and gain control, improvements to in-room and video conferencing processing, and new output routing options through the mixer matrix.
For a complete overview of changes and new features, see the full Firmware Release notes article.
Firmware Update Instructions
Step 1: Install the Catchbox Programmer Software on your computer
1.1. Download and run the Catchbox Setup.exe installer file.
1.2. Click "Next" > Click "Next" > Click "Install"
1.3. Click "Next" > Enter your Company Name, Click "Next" > Click "Next"
1.4. Click "Next" > Click "Install" > Click "Finish"
1.5. Check "No, skip this step" and Click "Finish" > Click "Finish".
Your computer will restart.
The Catchbox Programmer app is now available via the Start Menu.
Step 2: Update the Firmware
2.1. Launch the Catchbox Programmer that you just downloaded.
2.2. Unzip the downloaded firmware package.
2.3. Click "Select File" and navigate to the correct firmware file.
2.4. Connect your Catchbox device via USB-C.
2.5. Wait for the device to appear in the top-left device list.
2.6. Click "Update". The process may take up to 3 minutes. When done, the software will indicate that the “Device firmware is up to date”.
2.7. To update the next device simply unplug the previously updated device and repeat all the steps.
⚠️ Make sure to use the right firmware file for each product. If there's a mismatch, you'll get an error message.
Need help? Contact support for assistance