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Why isn't my Cube mic charging?

Understanding the Status LEDs 
Troubleshooting common charging issues

The Cube mic comes with a charging base, designed to keep the mic ready and charged at all times. When the mic is not in use, simply place the Cube (with its soft cover on) onto the charging base. This ensures that your mic is always fully charged and ready for your next session or event.

 

Understanding the status LEDs

The LED lights on the charging base indicate the current battery and charging status of the Cube: 
  • Charging in progress: The LEDs will illuminate to show the current state of charge, and the last LED will blink to indicate that it is actively charging.
  • Fully charged: All LEDs will remain steadily illuminated without blinking, indicating the Cube is fully charged and ready to use.

Troubleshooting common charging issues 

The status LEDs in the charging base don't light up

  • Check the power connection: Ensure the charging base is powered. 

  • Charge the Cube mic with a cable: If the Cube mic's battery is critically low, you may need to charge it using a USB-C cable first. Remove the Cube capsule from the soft cover by twisting and pulling it out. Connect the USB-C cable directly to the capsule and let it charge for at least one to two hours. Once charged, place the capsule back into the soft cover and put the Cube mic on the charging base. Check if the LED lights behave normally.

All status LEDs are blinking or pulsing simultaneously

If all LEDs pulse or blink at the same time while the Cube is on the charger, it indicates a charging issue. Try the following steps:

  • Check for debris or foreign objects: There might be a foreign object, dust, or particles between the base of the Cube mic and the charging base. Check the area, clean it if necessary, and remove any objects that don't belong there.

  • Ensure proper placement: The Cube might be placed on the charging base without its soft cover. Place the capsule back securely inside the cover and then place the entire Cube on the charging base.

  • Monitor temperature: The Cube may be overheating. Remove the capsule from the soft cover and let it cool down. Ensure the room temperature is below 30°C / 86°F.

  • Check the power adapter: The power adapter might not be providing enough power. Make sure you are using the included USB-C cable and adapter. If needed, you can order a new one from our online store.

If the pulsing behaviour continues or you still have issues with the charging base, please fill out the Report a Problem form or contact customer support. We’ll help you get to a solution as soon as possible.