When reaching out to our Support or Sales teams, or on any other occasions when you have questions about your Catchbox products, it's important to understand, which Catchbox model do you have.
Follow these steps to identify your system
Follow these steps to identify your system:
1. Locate your receiver. This is the main unit that receives the audio signal from the microphone and looks like a rather small, black box.
If you have only a microphone capsule with an empty cavity for a third-party beltpack transmitter, you're using Mod - our only product without a receiver.
2. Check the model number. Turn the receiver around and look for the product model number on the left side. If you own an older system without a visible model number, look for a white sticker with HAS number.
3. Use the table below to match your model number or HAS number to your Catchbox system.
If you are still unsure which model you have after checking the model number and appearance, please contact our support with the following information:
- The model number or HAS number you found (if you managed to find it)
- A brief description or, even better, a photo of your receiver
Model reference table
