--- title: What to do if something is missing from my order? description: "If an item or part is missing from the package you received: Check the package thoroughly and Confirm if your order has multiple shipments." --- [Skip to content](https://help.catchbox.com/knowledge/what-to-do-if-something-is-missing-from-my-order#main-content) - [Catchbox Plus](https://catchbox.com/plus-system) - [Case studies](https://catchbox.com/case-study/) - [Book a demo](https://explore.catchbox.com/book-demo?hsCtaTracking=26c83435-1828-4cad-b17a-14b537503736%7C17332728-d507-4382-827d-62d2279a4c0e) Open main navigation Close main navigation - [Catchbox Plus](https://catchbox.com/plus-system) - [Case studies](https://catchbox.com/case-study/) - [Book a demo](https://explore.catchbox.com/book-demo?hsCtaTracking=26c83435-1828-4cad-b17a-14b537503736%7C17332728-d507-4382-827d-62d2279a4c0e) - [Leave a Review](https://share.hsforms.com/2asY8tj1LSo2Wb24hR2X_GA292ev) [Leave a Review](https://share.hsforms.com/2asY8tj1LSo2Wb24hR2X_GA292ev) How can we help? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://help.catchbox.com/knowledge?hsLang=en) 2. [Online Ordering & Shipping](https://help.catchbox.com/knowledge/online-ordering-shipping?hsLang=en) 3. [Shipping](https://help.catchbox.com/knowledge/online-ordering-shipping?hsLang=en#shipping) # What to do if something is missing from my order?   If an item or part is missing from the package you received: - **Check the package thoroughly** - smaller parts like cables or adapters can be found below the packaging inserts - **Confirm if your order has multiple shipments** - check the tracking details (in the email we sent you after shipping out your order), some orders have separate packages, and the missing parts may still be in transit If you've received all packages but something is still missing, [submit a problem report](https://explore.catchbox.com/get-in-touch?__hstc=187939002.c51ecccf8724ac993e76405bb09d4ae8.1682413505313.1695628406601.1695715238371.47&__hssc=187939002.4.1695715238371&__hsfp=4052073970&hsLang=en) with a photo of all the package contents you received - we'll help! - [Catchbox Plus System](https://help.catchbox.com/knowledge/catchbox-plus-system?hsLang=en#main-content) - [Overview](https://help.catchbox.com/knowledge/catchbox-plus-system?hsLang=en#overview) - [Hub DSP receiver](https://help.catchbox.com/knowledge/catchbox-plus-system?hsLang=en#hub-dsp-receiver) - [Hub features](https://help.catchbox.com/knowledge/catchbox-plus-system?hsLang=en#hub-features) - [Stick Mic](https://help.catchbox.com/knowledge/catchbox-plus-system?hsLang=en#stick-mic) - [Clip Mic](https://help.catchbox.com/knowledge/catchbox-plus-system?hsLang=en#clip-mic) - [Cube Mic](https://help.catchbox.com/knowledge/catchbox-plus-system?hsLang=en#cube-mic) - [System Firmware](https://help.catchbox.com/knowledge/catchbox-plus-system?hsLang=en#system-firmware) - [Product Setup](https://help.catchbox.com/knowledge/product-setup?hsLang=en#main-content) - [Product Setup](https://help.catchbox.com/knowledge/product-setup?hsLang=en#product-setup) - [Product Setup for Integrations](https://help.catchbox.com/knowledge/product-setup?hsLang=en#product-setup-for-integrations) - [How-to's](https://help.catchbox.com/knowledge/product-setup?hsLang=en#how-tos) - [Product Features](https://help.catchbox.com/knowledge/product-setup?hsLang=en#product-features) - [DECT Radio Protocol](https://help.catchbox.com/knowledge/product-setup?hsLang=en#dect-radio-protocol) - [Online Ordering & Shipping](https://help.catchbox.com/knowledge/online-ordering-shipping?hsLang=en#main-content) - [How to Order Plus System](https://help.catchbox.com/knowledge/online-ordering-shipping?hsLang=en#how-to-order-plus-system) - [Shipping](https://help.catchbox.com/knowledge/online-ordering-shipping?hsLang=en#shipping) - [Billing](https://help.catchbox.com/knowledge/online-ordering-shipping?hsLang=en#billing) - [Warranty & Returns](https://help.catchbox.com/knowledge/online-ordering-shipping?hsLang=en#warranty-returns) - [Microphone Customization](https://help.catchbox.com/knowledge/microphone-customization?hsLang=en) - [Troubleshooting](https://help.catchbox.com/knowledge/troubleshooting?hsLang=en#main-content) - [Technical Troubleshooting](https://help.catchbox.com/knowledge/troubleshooting?hsLang=en#technical-troubleshooting) - [Audio Quality Issues](https://help.catchbox.com/knowledge/troubleshooting?hsLang=en#audio-quality-issues) - [Mic Troubleshooting](https://help.catchbox.com/knowledge/troubleshooting?hsLang=en#mic-troubleshooting) - [Materials](https://help.catchbox.com/knowledge/materials?hsLang=en) - [Remote Control & Monitoring](https://help.catchbox.com/knowledge/remote-control-monitoring?hsLang=en) - [Beltpack Module](https://help.catchbox.com/knowledge/beltpack-module?hsLang=en) - [Discontinued](https://help.catchbox.com/knowledge/discontinued?hsLang=en#main-content) - [Catchbox Legacy Plus](https://help.catchbox.com/knowledge/discontinued?hsLang=en#catchbox-legacy-plus) - [Catchbox Mod](https://help.catchbox.com/knowledge/discontinued?hsLang=en#catchbox-mod) Copyright © 2026, Catchbox SIA