My Catchbox is broken / has a physical defect

All Catchbox products ordered are covered by our 2-year warranty.
Please see the full Catchbox Warranty statement to know more about what it covers and its limitations.

If you suspect any defect in the product, please make sure to report the issue by filling the Report a Problem contact form - we’ll do our best to help!  

Keep in mind that the warranty rules don’t apply anymore if any product repairs performed independently are discovered during the troubleshooting or in-house inspection process.