How do I change, confirm, and track my order?

 

Once you place an order with us, we'll keep you informed about the status of your purchase. Here's how you can change the delivery address, confirm your order details, and track your order.

Changing the delivery address 

We process and ship orders as soon as they are paid for, so it's crucial to contact us immediately if you need to change the delivery address. The fastest way to reach us is through the live chat on our website. If your order has already been shipped, you'll need to contact the carrier (FedEx) directly to request a change in the delivery address.

Order Confirmation

After you submit and pay for your order, you'll receive an email confirmation from us. This email will include a summary of the products you've ordered. It's important to double-check the email to ensure all the products and any custom print designs are exactly as they should be, as no changes can be made to the prints once the order is submitted.

Tracking your order

When your order is shipped, you will receive another email containing the tracking details. This will allow you to monitor the status of your shipment through our expedited and tracked courier service. If you encounter any issues with tracking your order, you can reach out to our support team via live chat on our website or at info@catchbox.com for assistance.