d64636b624d6e6c796e656f627523How to reach our Customer Support
Our Customer Support team is happy to help you with all your questions! Here are all the ways you can reach us:
- via live chat (bottom right corner on our website),
- Email us at firstname.lastname@example.org (average response time during business hours - few hours)
- Fill the Report a Problem contact form to report an issue with your Catchbox
- Schedule a Call with our Sales team or Customer Support at your preferred time
- Browse our Help Center to find answers to your questions
Our Customer Support working hours
- Monday - Friday: live chat and email support available 7am - 11pm EEST (8pm - 12pm PST)
- Saturday - Sunday: live chat is closed / email response time - 24 h
Why do you have only a “Schedule a Call” feature? What’s your phone number?
While we don’t have a Customer Support phone line you can call directly, you can always schedule a call with us or contact us in any of the ways mentioned above. When scheduling a call, you can select a specific date and time that’s most convenient for you. Our Sales and Customer Support team will be able to prepare just the necessary information for you before the call.
When talking to our Customer Support, you might be required to share images, photos, or other files and details - which can be complicated over the phone and could require a follow-up via email anyway. By keeping the Customer Support conversations online, we can keep track and access all the details just when needed. This ensures a faster and better experience for you!