Troubleshooting Wireless charger issues
Catchbox Plus and Catchbox Lite can be charged on the Wireless Charger. Simply place the Catchbox ( with the Cover) on the Wireless Charger and leave it on until the next use!
Here you will find some common issues that are easy to troubleshoot and fix:
|Problem||Possible cause and solution|
|Wireless Charger status LEDs don’t light up||
|Wireless Charger all status LEDs are blinking||
If the Transmitter battery level is critically low
If the Transmitter battery level is critically low, the Wireless Charger might not charge it and will show a LED error sequence. In this case, charge the Transmitter via the AC Power adapter or via the USB cable provided in the package.
After some charging time, try placing your Catchbox on the Wireless Charger again and it should charge your Transmitter normally.
If the Wireless Charger still doesn’t charge the Transmitter or the Transmitter doesn’t charge via the AC power adapter or USB cable as well, please fill the Report a Problem contact form. We’ll help you inspect this issue and get to a solution as soon as possible!