What is the Catchbox warranty policy?
Catchbox comes with a 2-year limited warranty. The warranty covers all electronic parts and any manufacturing errors suspected. However, it excludes the natural wear of the Catchbox cover and the external soft parts. The warranty time is applied and in effect when the product is delivered to you.
For more details, see our full Catchbox Warranty Statement.
Having trouble with your Catchbox? Please reach out to us by using the Report a Problem contact form on the top right corner. Make sure to include all important details (your order number, description of the problem and what your setup consists of) - this will help our Customer Support team find a solution for you a lot faster!
What if something happens after the warranty? Any manufacturing, fulfillment, or other error on our part is covered by us even after the warranty. Make sure to report the problem anyway or reach out to us on live chat to discuss the problem - we’ll help figure out the best solution for you! If the problem happened due to incorrect use of the product, any repair or replacement actions will be at your expense. See our Limited Warranty Statement for more details.