What is the Catchbox warranty policy?
Catchbox comes with a 2-year limited warranty. The warranty covers all electronic parts and any manufacturing errors suspected. However, it excludes the natural wear of the Catchbox cover and the external soft parts. The warranty time is applied and in effect when the product is delivered to you.
For more details, see our full Catchbox Warranty Statement.
What if something happens after the warranty? Make sure to report the problem anyway or reach out to us on live chat to discuss the problem - we’ll help figure out the best solution for you! If the problem happened due to incorrect use of the product, any repair or replacement actions will be at your expense. See our Catchbox Warranty Statement for more details.
Please keep in mind that the warranty rules don't apply anymore if any product repairs performed independently are discovered during the troubleshooting or in-house inspection process.
Reporting a problem
Having trouble with your Catchbox? Please reach out to us by using the Report a Problem contact form. To ensure our Customer Support team can find a solution for you ASAP, please share with us the following details:
- Your order number (usually in a format of EUxxxxx or USxxxxx)
- Product used - Catchbox Lite / Plus / Mod / accessories
- Short description of the problem - what happened, when was it observed?
- Your setup - what you're connecting your Catchbox to
- Photos and audio/video recordings that clearly show the problem